BTY Advance Products Shipping & Returns Policy

Shipping Policy

Free Shipping

We offer free shipping on all orders within New Zealand.

Processing & Delivery Time

• Orders are processed and dispatched within 2-3 working days upon courier pick-up.

• Once shipped, you will receive a tracking number/link via SMS, email, or social media.

• Delivery times vary depending on location and courier service.

Shipping Areas

We currently ship only within New Zealand.

Address Accuracy Responsibility

• Customers must verify all shipping details before purchase.

• Address changes cannot be processed after fulfillment begins.

• BTY Advance NZ is not responsible for:

  • Incorrect addresses provided by the customer.

  • Lost shipments due to address errors.

  • Additional fees for redelivery corrections.

Key Shipping Details:

✔ Free nationwide tracked shipping
✔ Dispatch in 2-3 working days
✔ Real-time tracking provided
✔ NZ deliveries only

Customer Obligations:

✔ Double-check address fields at checkout.
✔ Provide a correct contact phone number.
✔ Specify special delivery instructions (if needed).
✔ Notify us immediately if an error is spotted before dispatch.

Delivery Timeframe & Support

If your order hasn’t arrived within 5 working days (excluding public holidays):

1. Contact your local post depot or

2. Track your order using the provided tracking number/link.

If the courier cannot locate your package:
Email us immediately at btyadvancenz@gmail.com with:

• Your Sales Order Number (SON)

• Tracking details

• Any communication with the courier

We’ll investigate promptly and keep you updated.

Note: Delays may occur due to weather, courier disruptions, or rural delivery routes.

Returns & Refunds Policy

Eligibility for Returns

Under the Consumer Guarantees Act (NZ), you qualify for a refund/replacement if:

• The product is faulty or damaged upon arrival.

• The product does not match its description.

• The product is not fit for its intended purpose.

Return Process

Wrong Order / Faulty or Damaged Goods

1. Email us immediately at btyadvancenz@gmail.com with:

   • Sales Order Number (SON)

   • Reason for return

   • Photo evidence (with time/date stamp)

2. We’ll arrange free return shipping and dispatch correct items upon receipt.

Other Eligible Returns (Consumer Guarantees Act)

1. Contact Us within 3 days of delivery with:

   • SON, reason for return, and photo evidence.

2. Return Approval: If eligible, we’ll provide return instructions.

3. Ship Back: Send the unused/unopened product in original packaging.

   • Customer covers return shipping (unless faulty).

4. Refund/Replacement: Processed after inspection.

Cancellations

• Orders cannot be cancelled once packed by dispatch.

• Afterpay orders cannot be modified after confirmation.

Non-Returnable Items

• Used, opened, or misused products.

• Custom-made/personalised items (unless faulty).

Refund Timeframe

Refunds take 5-10 working days to reflect after approval.

Contact Us

For inquiries:
📧 Email: btyadvancenz@gmail.com

Last Updated: 1 Aug 2025